Help and FAQs

Q. Will my Coir mat be handmade portrait or landscape?

A. Unless we are informed otherwise, all mats are created ‘landscape’. If you would like the mat portrait, then please write these instructions in the notes at checkout, or phone through your order on 0208 819 5869. Make An Entrance is part of So Organic group companies. From time to time if all customer lines are busy, the line may transfer to our group company. That's no problem, just hold for a So Organic Customer Service Representative who will be delighted to help you.Of course, is your mat is plain, it does not matter! It is important though when you have lettering or numbering.

Q. I have a mat well, how much tolerance should I give?

A. If you tell us the size of the mat well, including the depth, we will then make a mat to fit. However, for accuracy, it is very important that you put in the notes at checkout that your mat is to ‘fit a mat well’. If in doubt please phone through your order on 0208 819 5869. Make An Entrance is part of So Organic group companies. From time to time if all customer lines are busy, the line may transfer to our group company. That's no problem, just hold for a So Organic Customer Service Representative who will be delighted to help you.

Q. What is the difference between PVC and Coir?

A. PVC is suitable only if the mat is not likely to get wet. Coir is suitable for all conditions, as it will dry naturally if wet due to the water being able to pass through.

Q. Is Coir better then man made fibre mats?

A. Yes. It has proved over decades to clean shoes better, and is also environmentally friendly. Our Coir is a natural material, and hence is better for the environment. It is biodegradable, and man made fibre mats are not. However, you don’t have to worry too much about the biodegradability, your mat will last years and years!

Q. Why should we buy your product rather than buying from the high street?

A. The Make An Entrance mats are hand made by craftsman, and are also denser, meaning it will last longer. It is a matter of quality.

Q. Can we use your mats outdoors?

A. Yes, if you have a Coir mat. PVC backed mats are not as suitable as they take much longer to dry out once wet.

Q. Can you make large mats?

A. Yes. The largest mat we have made so far is 19 metres (65ft) x 23 metres (75ft) for a racecourse in the UK.

Q. I have an unusually shaped entrance, can you make a mat to fit?

A. Yes, call 0208 819 5869 and talk to one of our product specialists who will be able to advise you. Make An Entrance is part of So Organic group companies. From time to time if all customer lines are busy, the line may transfer to our group company. That's no problem, just hold for a So Organic Customer Service Representative who will be delighted to help you.

Q. I have a lot of words and or an emblem to put on a mat, can you do this?

A. Yes, call 0208 819 5869 and talk to one of our products specialists who can advise. Make An Entrance is part of So Organic group companies. From time to time if all customer lines are busy, the line may transfer to our group company. That's no problem, just hold for a So Organic Customer Service Representative who will be delighted to help you.

Q. Can I return a Make An Entrance mat?

A. If a mat is delivered and we have made a mistake, then of course it can be returned for a refund or replacement. We can also offer credit and refunds for plain Coir mats returned to us. However, if you have ordered a bespoke mat, for example with lettering or numbering, after it has been manufactured we are may be unable to give a refund. In such an instance, please contact us, and we will help to the best of our ability.

Q. When are your customer service lines open?

A. The Make An Entrance customer service centre is open from 10.00am to 5.30pm Monday to Friday. If all the customer service representatives are busy, please do leave a message, and we will endeavour to call you back. Please be patient at peak times. It may be best to leave both a landline and mobile number, so we have the best chance of calling you back. Make An Entrance is passionate about customer service. Sometimes mistakes can happen, but we always endeavour to help and make things right, and we would ask that you treat all our staff with respect.