Q. How much is postage and packing?
A. Mainland UK:
Free Delivery for UK Mainland orders over £75
Order subtotal £74.99 and under £4.95 per order.
A. UK Highlands, Islands and Northern Ireland:
Delivery is £15 per order
Isle Of Wight, Scottish Highlands, Scottish Isles, Channel Islands, Northern Ireland, Isle of Jersey and Isle of Scilly
Delivery is £30 per order
Q. Do you ship outside the UK?
A. Yes, within the EU.
Q. How soon will my order be dispatched?
A. Each product has its own lead time, which is stated on the product page. Many of our products have a very short lead time of just 3-5 working days. However our Made to Measure Traditional Doormat can take up to 4-6 weeks to produce as it is fully handmade in our UK workshop. Similarly, our Made to Measure Carpet Mats have a slightly longer lead time of approximately 10 working days.
Q. How will I know when my order has been dispatched?
A. Most products are dispatched on a next working day courier service. You will receive an automated email containing the courier tracking details when your order is on its way, so as you can track the progress of delivery online.
Q. Will my order need a signature?
A. We use a signed for courier service, therefore officially the courier does need to obtain a signature for proof of delivery. You can however add instructions to your order in the “Delivery Comments” box on the checkout page, to leave your order with a neighbour if you are out. It is up to the courier’s individual discretion as to whether they will leave your order in a specified safe place.
Q. What if I need my order urgently?
A. We will endeavour to dispatch your order as quickly as we possibly can. If you do need delivery by a specific date, please email us at firstname.lastname@example.org or phone 020 8819 5869 to inform us of your delivery requirements.
Q: Can I have a delivery address that differs to the invoice address?
A: It is no problem to provide an alternative delivery address, such as a work address. Please supply the full delivery address including the full postal code (PO Box addresses are not acceptable for delivery) and a contact telephone number after ticking the “Deliver to a Different Address” box towards the bottom of the checkout page.
Q. I have input an incorrect delivery address, what can I do?
A. Please email us at email@example.com or call us on 020 8819 5869 as soon as you can to inform us of your correct delivery address. If your order has already been dispatched, we will liaise with the courier to pass on your correct address, although we cannot guarantee what stage the delivery will be at. We will always do our best to intervene the process and resolve the problem. Occasionally, orders will be returned to us by the courier if they have encountered difficulty completing the delivery. If this should happen, we will contact you straight away and make arrangements to re-dispatch your order.
Q. Are there any customs implications of having my goods shipped overseas?
A. Generally, any duty due on the goods we sell has been accounted for. However, please be aware that we cannot be held responsible for any import taxes or duties levied by authorities in the destination country. If you have any queries as regards duty on imports we suggest you contact your local customs office.
Q. Are the products I buy insured if they are lost or damaged in transit?
A. Yes, if items are lost or damaged in the post they are insured. If any item arrives damaged or defective, please contact us in accordance with the Damaged Goods Policy. You should inspect the Goods when you receive them for damage or defects. In the event that your order is incorrectly shipped or found to be damaged or defective, please contact us within 2 working days of receipt of Goods. We will not accept any responsibility for loss or damage to Goods unless we are contacted in advance.