Delivery

Q. How much is postage and packing?

A. Mainland UK: Free Delivery for UK Mainland orders over £75. Order subtotal £74.99 and under £4.95 per order.

A. For UK Highlands and Islands delivery is £15 per order.

This Includes: Isle Of Wight, Scottish Highlands, Scottish Isles, Channel Islands, Isle of Jersey and Isle of Scilly.

 

Q. Do you ship outside the UK?

A. No. Due to additional restrictions posed upon shipping outside of the UK after Brexit, we no longer ship to commercial customers outside of Mainland UK, UK Highlands and Islands. UK Highlands and Islands includes Isle Of Wight, Scottish Highlands, Scottish Isles, Channel Islands, Isle of Jersey and Isle of Scilly. Unfortunately shipping to Northern or Southern Ireland is no longer possible. There is alternatively the option of us delivering to an address within these areas of your specification, and you then arranging delivery from there to your overseas address afterwards. If you are overseas and have a business related enquiry, feel free to contact us at business@makeanentrance.com and we will advise on the possibility of shipping to you.

 

Q. How soon will my order be dispatched?

A. Each product has its own lead time, which is stated on the product page. Additionally;

Our Made to Measure Traditional Doormat – 4 to 7 weeks

All Personalised Doormats – 12 working days from customer artwork approval

Our Standard Doormat Range, PVC Backed Coir, Man Made Coir and Hug Rugs – 2 to 3 working days unless stated otherwise on the product due to stock issues

House Signs, Name Plates and Letter Boxes – 10 working days

 

Q. How soon will my order be dispatched?

A. Our products are dispatched on a next working day courier service. You will receive an automated email containing the courier tracking details when your order is on its way, so as you can track the progress of delivery online here.

 

Q. Will my order need a signature?

A. In the past this was the case. However, delivery companies now operate using a ‘contactless delivery’ process and will take a picture of your parcel at your property after ringing the doorbell or knocking at the door as your proof of delivery. You can however add instructions to your order in the “Delivery Comments” box on the checkout page, to leave your order with a neighbour if you are out. It is up to the courier’s individual discretion as to whether they will leave your order in a specified safe place.

 

Q. What if I need my order urgently?

A. We will endeavour to dispatch your order as quickly as we possibly can. We usually advise 2-3 working days. If you do need delivery by a specific date, please email us at help@makeanentrance.com or phone 020 8819 5869 to inform us of your delivery requirements and we’ll do our best to assist you.

 

Q. Can I have a delivery address that differs to the invoice address?

A. It is no problem to provide an alternative delivery address, such as a work address. Please supply the full delivery address including the full postal code (PO Box addresses are not acceptable for delivery) and a contact telephone number after ticking the “Deliver to a Different Address” box towards the bottom of the checkout page.

 

Q. I have input an incorrect delivery address, what can I do?

A. Please email us at help@makeanentrance.com or call us on 020 8819 5869 as soon as you can to inform us of your correct delivery address. If your order has already been dispatched, we will liaise with the courier to pass on your correct address, although we cannot guarantee what stage the delivery will be at. We will always do our best to intervene the process and resolve the problem. Occasionally, orders will be returned to us by the courier if they have encountered difficulty completing the delivery. If this should happen, we will contact you straight away and make arrangements to re-dispatch your order.

 

Q. Are the products I buy insured if they are lost or damaged in transit?

A. Yes, if items are lost or damaged in the post they are insured. If any item arrives damaged or defective, please contact us in accordance with the Damaged Goods Policy. You should inspect the Goods when you receive them for damage or defects. In the event that your order is incorrectly shipped or found to be damaged or defective, please contact us within 2 working days of receipt of Goods. We will not accept any responsibility for loss or damage to Goods unless we are contacted in advance.