Q. Can I have the choice not to have any direct marketing sent to me?
Q. Can I be assured that my details won't be passed on to anyone else?
Q: Do you offer discounts to frequent or bulk purchasers?
A. Yes, please contact us at firstname.lastname@example.org to discuss your needs.
Q. Do your prices include VAT?
A. As orders through the website are primarily made by retail customers the prices shown are inclusive of VAT. Our invoices do split out the VAT element of what you have paid so if you are a VAT registered business you will be able to use this to reclaim the VAT on your purchase where appropriate.
Q. Do you refund VAT on goods sent to the Channel Islands?
A. By instruction from HM Revenue and Customs, we can no longer deduct the VAT at the point of the transaction, as proof of actual dispatch is required. However, we would be delighted to refund you if you email us at email@example.com after placing the order and we will refund any VAT that you have paid immediately on dispatch.