Other FAQs

Q. Can I have the choice not to have any direct marketing sent to me?

A. You can unsubscribe from our contact list at any time by either submitting a request via our homepage, replying to a promotional e-mail with the word "unsubscribe" in the subject line, or by e-mailing us at help@makeanentrance.com. For more information see the Privacy Policy section of our Terms & Conditions.


Q. Can I be assured that my details won't be passed on to anyone else?

A. We use industry standard security to safeguard the confidentiality and storage of your personally identifiable information in accordance with current UK Data Protection legislation and guidelines. We never pass, disclose or sell our customers' personal details to any marketing lists. For more information see the Privacy Policy section of our Terms & Conditions.


Q: Do you offer discounts to frequent or bulk purchasers?

A. Yes, please contact us at corporate@makeanentrance.com to discuss your needs.


Q. Do your prices include VAT?

A.  As orders through the website are primarily made by retail customers the prices shown are inclusive of VAT. Our invoices do split out the VAT element of what you have paid so if you are a VAT registered business you will be able to use this to reclaim the VAT on your purchase where appropriate.


Q. Do you refund VAT on goods sent to the Channel Islands?

A. By instruction from HM Revenue and Customs, we can no longer deduct the VAT at the point of the transaction, as proof of actual dispatch is required. However, we would be delighted to refund you if you email us at help@makeanentrance.com after placing the order and we will refund any VAT that you have paid immediately on dispatch.

Please call us on 020 8819 5869 if you need assistance, we'd love to hear from you.